Independent - seeing things differently

Seeing things differently is something we can do as we’re independent. We make our own decisions on how we run our business. We don’t follow the Specavers franchise model or do what Boots bosses in America say. We don’t manage by Excel. It’s great, mostly.

Having a personal relationship with people makes it all worth while. Having the time to explain, listen and understand problems is brilliant.

But, the British high street is on it’s last legs. Not even a topic of discussion in the election campaign really. Maybe it does not matter. We’re grateful to people who give us a go and especially grateful to those who give us a go and encourage others to do so to. Thanks!

Karl Hallam
The price should not be a secret only to be revealed when suits the seller

When I look at anything online I want to know the price. If it is not there it puts me off. Maybe it is just me? Anyway, I don’t want people to feel like that with our website or on our store.

When you walk in our place the prices are on the wall in big letters - if you can’t read them then you really do need an eye test. When you go on our website the pricing is there in the same format. Within a moments of walking in to our shop you can know the final price you will actually pay.

So many places have prices on the window that look very attractive offers, but how often do we end up paying that much - that’s not right and it does not have to be that way.

Someone recently advised us to remove our pricing from our website, as other local opticians (multiple and independent) don’t have there pricing visible. Why? Well, you ask them. My hunch is that if you knew what the final price was going to be you might be less likely to go in and if they can get you in, then you might find something you like that you’ll pay for, even if it was more expensive than you expected initially.

The infographic is meant to be self-explanatory, but please get in touch if you need more information.

Karl Hallam
Streets for People

We would love our street to be pedestrianised. The recent weekend when we trialled it was great. The sooner the better.

Better for our health - more walking and cycling, less pollution to breath in.

Better for the community - people can stand and chat, get to know each other.

Better for the economy - more people spending locally.

Thanks to everyone who came, looking forward to it being permanent soon.

Karl Hallam